Terms of Service

TinBela delivers home-style meals to offices in Dhaka. By creating an account or placing an order, you agree to use the service as described here. You need to be able to form a binding agreement to use it, and to give us accurate details so we can actually deliver your food.

Keep your account details accurate — especially the mobile number, since it's how the kitchen confirms your order. Keep your sign-in credentials to yourself; you're responsible for activity under your account. Tell us through the contact page if you think someone else has access.

Orders close a day ahead so the kitchen cooks to a known count. Once an order's cutoff has passed it's in production and can no longer be changed. We deliver within the stated window to the building, floor and desk on your address.

• Give us an accurate delivery address — we can't deliver to one we can't find.
• We confirm first orders by phone before anything is cooked.
• Delivery zones and hours are what's shown in the app, and can change as we grow.

You pay for meals from a wallet you add funds to. Adding funds files a deposit claim: you send payment through a listed method and enter the transaction reference, and your balance moves only once we've matched that payment and approved it — filing a claim is not itself a payment.

• Your balance is credit toward meals on TinBela; it is not a bank account and earns no interest.
• A deposit is credited after we verify it against the receiving account.
• Questions about a balance, a deposit or a refund go through the contact page.

If your employer enrolls you, they may set a per-head allowance and be billed by TinBela directly. Your allowance, department and usage are shared with your employer for that billing; the terms of your employment benefit are between you and them.

Use TinBela for its intended purpose. Don't attempt to defraud the wallet or deposit system, disrupt or probe the service, scrape it, or use it to break the law. We may suspend an account that does, to protect other customers and the service.

We work to keep the service running and the food on time, but we provide it “as is”: menus, zones, hours and prices change, and delivery can be affected by things outside our control. When something goes wrong with an order, tell us and we'll make it right.

To the extent the law allows, TinBela isn't liable for indirect or incidental losses arising from use of the service. Nothing here limits liability that cannot be limited by law. The specifics of this section, in particular, are placeholders pending legal review — see the notice at the top.

These terms will change as the service grows. We'll post the updated version here and move the “last updated” date above, and we'll make material changes clear before they take effect.

Questions about these terms? Send them through our contact page and a real person will reply by email.